HVAC
Scenario: HVAC after-hours call capture
Illustrative deployment scenario — not a verified client case study. Metrics show representative targets for this industry, not published customer results.
How a regional HVAC operator could recover after-hours emergency bookings with an AI receptionist
Challenge
Regional HVAC operators often miss after-hours emergency calls during peak season. Voicemail callback rates are low and dispatchers get overwhelmed during heat waves.
Solution
HARFT AI receptionist with field-service CRM integration: emergency triage, same-day booking, SMS confirmations, and CRM enrichment on every call.
95%+
Target answer rate
High-volume season
Typical recovery opportunity
15–25 hrs/wk
Dispatcher time saved
3–4 weeks
Pilot timeline
Automations deployed
- AI receptionist with emergency routing
- Missed-call callback within 90 seconds
- CRM sync + technician dispatch rules
- SMS appointment confirmations
Implementation timeline
- Week 1: Discovery + CRM API mapping
- Week 2: Voice agent training on service catalog
- Week 3: Pilot on after-hours line
- Week 4: Full rollout + optimization
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