Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern access to and use of the HARFT AI website (harftai.com), platform, APIs, and related services (collectively, the "Services") provided by HARFT AI ("HARFT," "we," "us," or "our"), a U.S.-based AI automation and consulting company.

By accessing or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.

Enterprise and custom deployments may also be governed by a separate Master Service Agreement ("MSA"), Statement of Work ("SOW"), or Order Form. If there is a conflict, the signed MSA or Order Form controls for that engagement.

Service Scope

HARFT AI provides AI-powered automation services including, but not limited to:

• AI receptionist and virtual assistant services
• AI customer support and conversational automation
• AI lead qualification and appointment booking
• Workflow automation and enterprise AI integrations
• Implementation, configuration, monitoring, and ongoing support

Customer Responsibilities

You agree to:

• Provide accurate account and billing information and keep it current
• Maintain the security of your account credentials and integration API keys
• Ensure you have all necessary rights and consents to provide data to HARFT for processing
• Configure AI agents, prompts, and workflows appropriate to your industry and regulatory obligations
• Review AI-generated outputs before relying on them for legal, medical, financial, or compliance decisions
• Notify HARFT promptly of any unauthorized access or security incident involving your account
• Comply with applicable laws, including telemarketing, recording consent, and data protection requirements

Acceptable Use

You may not use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Transmit unlawful, harassing, defamatory, fraudulent, or harmful content
• Attempt to gain unauthorized access to HARFT systems, other customer accounts, or third-party services
• Reverse engineer, decompile, or attempt to extract source code except as permitted by law
• Use the Services to build a competing product using HARFT proprietary materials
• Send spam, phishing, or unsolicited bulk communications in violation of applicable law
• Introduce malware, perform unauthorized penetration testing, or disrupt service integrity
• Misrepresent AI-generated content as human-authored where disclosure is required by law

Payment Terms

Fees are specified in your Order Form, SOW, or published pricing page. Unless otherwise stated:

• Implementation fees are due as specified in your agreement (typically upon signing or milestone completion)
• Subscription fees are billed monthly or annually in advance
• All fees are in U.S. dollars and exclusive of applicable taxes
• Late payments may incur interest at the maximum rate permitted by law and may result in service suspension
• Payment processing is handled by Stripe. HARFT does not store full payment card numbers

Intellectual Property

HARFT AI retains all right, title, and interest in the Services, platform, software, documentation, prompts, templates, and other materials we provide, including all improvements and derivative works.

You retain all right, title, and interest in your data, content, and materials you provide to HARFT ("Customer Data"). You grant HARFT a limited, non-exclusive license to use Customer Data solely to provide and improve the Services as permitted by your agreement and our Privacy Policy.

Feedback you provide may be used by HARFT without restriction or compensation. HARFT does not claim ownership of your feedback but may incorporate it into the Services.

AI-Generated Content Disclaimer

The Services use artificial intelligence and may produce outputs that are inaccurate, incomplete, outdated, or inappropriate for your specific use case. AI-generated content is provided "as is" without warranty of accuracy, fitness for a particular purpose, or non-infringement.

You are solely responsible for reviewing, approving, and using AI-generated content. HARFT is not liable for decisions made based on AI outputs, including customer-facing communications, scheduling actions, CRM updates, or automated workflow results.

Human-in-the-loop review is recommended for high-risk workflows. HARFT provides escalation and override capabilities but does not guarantee error-free automation.

Confidentiality and Data Protection

Each party agrees to protect the other's confidential information using reasonable care. HARFT's handling of personal data is described in our Privacy Policy and, where applicable, our Data Processing Addendum (DPA).

Enterprise customers requiring processor obligations should execute the DPA available at harftai.com/dpa or request a signed copy from security@harft.ai.

Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

HARFT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. HARFT DOES NOT WARRANT ANY SPECIFIC BUSINESS RESULT, ROI, OR COMPLIANCE OUTCOME.

HARFT AI maintains a SOC 2 Readiness Program and implements security controls aligned with SOC 2 Trust Service Criteria. HARFT AI HAS NOT YET COMPLETED AN INDEPENDENT SOC 2 AUDIT AND MAKES NO CERTIFICATION WARRANTIES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL
• HARFT'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU TO HARFT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM

Indemnification

You agree to indemnify and hold harmless HARFT, its officers, directors, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your Customer Data, your use of the Services in violation of these Terms or applicable law, or your violation of third-party rights.

Termination

Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice (or immediately for payment breaches or Acceptable Use violations).

Upon termination: (a) your access to the Services will cease; (b) you remain responsible for fees incurred through the termination date; (c) HARFT will delete or return Customer Data per the DPA and Data Retention Policy within agreed timelines.

Sections that by their nature should survive termination (including payment obligations, IP, disclaimers, limitation of liability, and governing law) will survive.

Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or the Services shall be resolved in the state or federal courts located in Harris County, Texas, and each party consents to personal jurisdiction in those courts.

Before filing a claim, the parties agree to attempt good-faith resolution through direct negotiation for at least thirty (30) days.

General Provisions

• Assignment — You may not assign these Terms without HARFT's consent. HARFT may assign in connection with a merger or sale of assets.
• Force majeure — Neither party is liable for delays caused by events beyond reasonable control (including cloud provider outages, natural disasters, or government actions).
• Severability — If any provision is unenforceable, the remainder remains in effect.
• Entire agreement — These Terms, together with applicable Order Forms, MSA, DPA, and Privacy Policy, constitute the entire agreement regarding the Services.
• Updates — HARFT may update these Terms by posting a revised version. Material changes will be communicated via email or in-app notice where practicable.

Contact Information

Questions about these Terms:

• General: hello@harft.ai
• Legal / Privacy: privacy@harft.ai
• Security: security@harft.ai
• Website: https://harftai.com/contact